Privacy Policy

Information We Collect

We collect personal information that you provide directly, such as your name, contact details, and reservation preferences, as well as information collected automatically through website usage. The types of personal information we may collect include:

• Contact information: your name, email address, and phone number when you make a reservation, send an inquiry, or subscribe to updates.
• Reservation details: preferred date, time, party size, seating preferences, and any special requests you share with our team.
• Technical data: IP address, browser type, device information, pages visited, and cookies that help us understand how the website is used.
• Communications: any other information you choose to provide when you contact us by email, phone, or through our website forms.

We collect this information through direct input from you and through automatic tracking technologies such as cookies. You are not required to provide personal information, but some services, such as reservations, may not be available without it.

How We Use Your Information

We use personal information to provide and improve our services, manage reservations, communicate with you, and comply with legal obligations. Specifically, we may use your information for the following purposes:

• Reservations and bookings: to process and manage your table reservations, event bookings, and any related requests.
• Customer support: to respond to your inquiries, provide assistance, and address any concerns you raise.
• Administrative communications: to send you important updates about your bookings, changes to our services, or policy updates.
• Website improvement: to analyse how visitors use our website so we can improve navigation, content, and overall experience.
• Legal compliance: to comply with applicable laws, regulations, and legal processes.

We do not use your personal information for marketing purposes without your consent. If you provide consent for marketing communications, you may withdraw it at any time.

Disclosure of Personal Information

We do not sell or rent personal information to third parties. We may disclose personal information to trusted service providers who assist us in operating our venue and website, under strict confidentiality obligations. These disclosures are limited to what is necessary for the service provider to perform their function.

• Service providers: IT support, booking platforms, payment processors, and other vendors who help us deliver our services.
• Legal requirements: when disclosure is required by law, regulation, or legal process, or to protect the rights, property, or safety of Midnight Poker House, our guests, or others.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of that transaction.

We require all service providers to protect personal information in a manner consistent with this policy and applicable privacy laws.

Data Security and Retention

Security Measures

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest where appropriate.
• Access controls and staff training on privacy and security practices.
• Regular security assessments to identify and address potential vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work continuously to maintain a safe environment.

Retention Period

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Reservation data is retained for a reasonable period for operational purposes, such as managing bookings and resolving disputes. Legal obligations may require us to retain certain information for longer periods. When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe and may need to verify your identity before providing access.

You can contact us at [email protected] or +61 8 2044 6183.

Opt-Out and Complaints

You may opt out of receiving non-essential communications at any time by following the unsubscribe instructions included in those communications or by contacting us directly. If you have a complaint about our handling of your personal information, please contact us and we will investigate the matter promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC is the independent national regulator for privacy and freedom of information in Australia.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Material changes will be highlighted on the website so you are aware of what has changed. Continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us using the details below.

• Email: [email protected]
• Phone: +61 8 2044 6183
• Address: 8 Midnight Lane, Melbourne VIC 3000, Australia